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Diamond Bands

Free Wood Box with purchase of $150 or more on Wedding Bands with Diamonds.

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Shipping & Returns

Shipping

SilverHeartsJewelry.com will attempt to process and ship all orders in a timely manner. Generally, all orders received are processed and shipped within 2 business days USPS First Class Mail unless specified for additional charges. However, during busy seasons, like the holidays, it may take longer and ask that you accordingly submit your orders in advance. Shipping charges are based on shipping method, weight, destination and the value of the merchandise. All orders will be provided tracking information via email. You may also review your order status by logging in to your account.

Free Jewelry Gift Box

FREE USPS First Class Mail! Orders over $25

1 USPS first class mail will be ship with delivery confirmation .

2 First class deliveries are usually made in the afternoon hours, however, the time frame does vary by zip code.

3 The billing address and shipping address must be the same.

4 The billing address provided in your order is the address your package will be sent.

For your safety SilverHeartsJewelry.com only authorize re-routing to an alternate address if the buyer confirmed thru paypal checkout.

**We only ship to Australia, Canada and Europe for international orders.
**International orders over $200 are subject to review and may be cancelled.

Returns

At SilverHeartsJewelry.com, we want you to be fully satisfied with your purchase, however if you are not fully satisfied you may return it for a refund or exchange (Not Including Shipping & Handling Charges). You must return the merchandise to us within 30 days of receipt, and accept the following guidelines:

All items must be returned unworn and undamaged in the original boxes and with all original documentation. There can be no scratches or marks on the item and no sign of wear; the product cannot have been altered in any way. Any Item(s) that has been worn, damaged or altered will not be refundable.

All packages must be sent fully insured for the value of the item(s). IF THE PACKAGE IS LOST AND NOT INSURED, THE CUSTOMER ASSUMES FULL RESPONSIBILITY FOR THE ENTIRE COST OF THE ITEM(S).

All returns are subject to approval by SilverHeartsJewelry.com. We are not responsible for damaged merchandise due to wear and tear. All returns must be made within 30 days with a copy of the original invoice. No merchandise may be returned without obtaining a Return Authorization Number RA#. You must obtain a RA# within 5 days of receipt of merchandise. To obtain a RA#, please email us at sales@silverheartsjewelry.com All returned packages must have the RA# clearly marked on the shipping label.

Packages must be RECEIVED AT OUR OFFICE within 30 days of your receipt of the merchandise.

All packages must be sent to the following address:

SilverHeartsJewelry.com
PO Box 4847
Glendale, CA 91222-0847 USA

SilverHeartsJewelry.com, will not be held responsible for any packages it does not receive, or items returned that are not in accordance with these guidelines.

Refunds will be issued in the manner payments are received less Shipping & Handling.

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